Problems in 4D Outline
Problems in 4D Outline
Am I the only one that experiences so many crashes with this software? It'll crash on startup. It'll crash on file load. It crashes when I try to do something after changing or looking at settings. I've had as many as 20 crashes in one day and it won't save my settings either. When I load it back up, with the file I was working on, the setting are back to factory defaults.
- stephenbuck415
- Best-Selling Writer
- Posts: 132
- Joined: Sep 27, 2009 11:41 am
- Location: San Francisco, CA
Re: Problems in 4D Outline
Are you using Windows 8? If so, there are two things you need to do:
Run the program as Administrator, and increase your Windows Memory assignment.
Windows 7 or 8 Install instructions are here:
http://support.screenplay.com/downloads/Outline_4D/updates/O4D_Update.php
Adjusting virtual memory size is here:
http://windows.microsoft.com/en-hk/windows-8/change-the-size-of-virtual-memory
I increased my RAM to 3x the size of the memory cards, and now everything works fine.
Run the program as Administrator, and increase your Windows Memory assignment.
Windows 7 or 8 Install instructions are here:
http://support.screenplay.com/downloads/Outline_4D/updates/O4D_Update.php
Adjusting virtual memory size is here:
http://windows.microsoft.com/en-hk/windows-8/change-the-size-of-virtual-memory
I increased my RAM to 3x the size of the memory cards, and now everything works fine.
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Re: Problems in 4D Outline
No, none of that is working.
I run Win7 with 4G ram.
I've tried it as admin with 12G virt mem. It's not working. Anytime I change the settings, the very next action (change to outline, open recent file, etc) causes a crash and Outline 4D still doesn't retain any changes to the options/settings.
I run Win7 with 4G ram.
I've tried it as admin with 12G virt mem. It's not working. Anytime I change the settings, the very next action (change to outline, open recent file, etc) causes a crash and Outline 4D still doesn't retain any changes to the options/settings.
- stephenbuck415
- Best-Selling Writer
- Posts: 132
- Joined: Sep 27, 2009 11:41 am
- Location: San Francisco, CA
Re: Problems in 4D Outline
I wish I could offer a solution that worked.
When I have encountered problems and sent a report to Write Bros. through the official channel, they have always responded within the course of a business day.
http://support.screenplay.com/contact/
When I have encountered problems and sent a report to Write Bros. through the official channel, they have always responded within the course of a business day.
http://support.screenplay.com/contact/
Dramatica E-Mail Discussion List:
https://buckspub.com/mailman/listinfo/dramatica_buckspub.com
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Re: Problems in 4D Outline
The only problems I know of are when running Outline 4D on a 64-bit operating system, but usually running as administrator solves that problem. When the program crashes, does it give you a chance to generate or save a log file of the crash?
Ken H.
Write Brothers, Inc.
Technical Support
Write Brothers, Inc.
Technical Support
Re: Problems in 4D Outline
Sorry it took so long for me to notice, Ken. I believe I'm working with you via e-mail.
Re: Problems in 4D Outline
Yes. Thanks for replying here.
Ken H.
Write Brothers, Inc.
Technical Support
Write Brothers, Inc.
Technical Support
Re: Problems in 4D Outline
Ken, as a heads up, I got a Windows 8 laptop and Outline 4D works without fail on it.
I still don't know why it won't work right on my desktop, but at least I do have a computer it will work on.
I still don't know why it won't work right on my desktop, but at least I do have a computer it will work on.
Re: Problems in 4D Outline
RobertS wrote:Ken, as a heads up, I got a Windows 8 laptop and Outline 4D works without fail on it.
I still don't know why it won't work right on my desktop, but at least I do have a computer it will work on.
Good to hear. Every machine has its own quirks and possible set of problems. It's possible there is some system problem that has to do with permissions that is affecting the program on the other computer.
Ken H.
Write Brothers, Inc.
Technical Support
Write Brothers, Inc.
Technical Support
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